Jack Ass At The Jewelry Store
You already know that my wedding ring had been lost for so long,that I finally bought a replacement. The nice young man at Zales was very sympathetic about me losing my ring and was more than happy to help me find a suitable replacement. He couldn't have been nicer or more supportive.
Several days after the purchase, Taylor found my old ring. I was so happy to have it back! I was also happy when my wife discovered that we could take the "new" ring back for a full refund. We wasted no time going back to the Zales in our local mall. The same nice young man who was overjoyed to "help" me replace my original ring was there to help us once again.
Except this time he wasn't so nice. When I told him what had happened he turned absolutely sullen. First he tried to talk us into taking a store credit instead of cash. When I told him I wanted the full refund, he turned his back on us and made a phone call. Once that was over, he said no more than five words while he was doing the paperwork and completing the transaction. Obviously, we are never going to buy anything from Zales again.
The guy just lost his commission, so I understand why he would be unhappy, but is there any reason at all to be a total jackass?
Am I the only one who thinks inside sales people should not work on commission?